Changes to This Policy
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. New versions of this Policy will never apply retroactively—we’ll tell you the exact date they go into effect. If you keep using Adapter after a change, that means you accept this Policy.
Who We Are
TAO Ltd., and its and their parents, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors—collectively, “Adapter,” “we,” or “us”) provides services that help people bring creative projects to life (our "Services"). Our main service is a funding platform for creative projects. We are based in Hanoi, Vietnam
How This Policy Applies
What We Collect and Receive
In order for you to create an account on Adapter and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:
Information you provide by completing forms on Adapter — your name, email. We may ask for this information if you register as a user of the Services, subscribe to our newsletters, upload or submit content through Adapter, or if you contact us;
Information you provide for identity verification purposes when launching a project, including your legal name, business name, and date of birth. In some cases, our payment processor will request that you provide a secure upload of an identity document (such as your passport, drivers license or other government-issued ID) to Adapter;
Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem);
Information that you submit on or to Adapter in the form of comments, contributions to discussions, or messages to other users; and The email address associated with your Facebook account, if you choose to sign up using your Facebook credentials. Adapter will also request permission to access your name, profile picture, and friend list (these permissions are governed by Facebook’s privacy policies and can be managed through your Facebook privacy settings). We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.
Demographic information—such as your age, gender identity, sexual orientation, race, and ethnicity—that you have the option to provide to us after giving your consent to the processing of those personal data in order to help Adapter equitably support all creators and represent a diverse population in our research.
You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services. You may pledge to a project as a guest by providing only an email address. However, to adjust your pledge, save payment details for future pledges, make project comments and take most other actions on our Site, you will need to finish creating an account. You may review, change or remove your information through your account settings.
How We Use This Information
We use the information we collect for the following purposes:
To keep your account secure and protect our Services (including to verify the identities of creators and prevent fraud and abuse);
To enable us to provide you with our Services, and to improve and promote our Services;
To create and administer your account, contact you, and customize your experience on Adapter (for example, to show you projects that we think may interest you based on your previous use);
and To track and analyze use of the Services so that we can improve how Adapter is performing and provide users with the best experience possible.
Our lawful bases include:
Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services, enable creators to establish and display their projects, and enable backers to find and make pledges to them.
Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of pledges and payments made through our Services. Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests.
For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our Services, subject to your right to control whether we do so.
We analyze how users interact with our Site so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.
We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Adapter’s legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Because Adapter is a US-based company, your information will be collected and processed in the United States. The United States has its own laws governing data protection and government access to information. The rules that protect your personal information under United States law may be different than in your home country. If you choose to use the Services, you need to agree to our Terms of Services, which set out the contract between Adapter and its users.
Users residing in certain countries, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. While these rights are not applicable globally, all Adapter users can manage their personal information, as further described below, in their account settings.
You can request a downloadable copy of your personal data from Adapter from your account settings page. To modify or delete the personal information you’ve provided to us, please log in and update your profile. You may also delete your account from your account settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.
Email and Mobile Notifications
We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt in to any marketing communications we send.
We will send you email relating to your transactions on Adapter. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time by adjusting your notification settings. If you download the Adapter app, you can manage the notifications you receive on your mobile device in your profile settings.
We’ll also send you service-related announcements when it’s necessary to do so.
We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. No method of transmission over the internet or electronic storage is completely secure, so Adapter cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure. We encourage all users to enable two-factor authentication in account settings to further protect their account.
We have a Security Incident Response Team (SIRT) and protocol in place in the event of a data breach. We encourage the responsible disclosure of vulnerabilities of our Services by emailing security@Adapter.com, and we will invite valid disclosures to our bug bounty program.
Data Protection Officer
To contact our Data Protection Officer, please email info@Adapter.com.
You can contact us in writing at: Adapter, Ltd.
People under 18 (or the legal age in your jurisdiction) are not permitted to use Adapter on their own. Adapter does not knowingly collect any personal information from children under the age of 16 and children under 16 are not permitted to register for an account or use our Services.
If you believe that a child has provided us with personal information, please contact us at support@Adapter.com. If we become aware that a child under age 16 has provided us with personally identifiable information, we’ll delete it.